1.1: Outline the functions of an office.

1.2: Describe the types of office layouts.

1.3: State the essential features of a reception area.

1.4: Describe the role and functions of the receptionist.

1.5: Outline the importance of teamwork.

2.1: Explain the communication process.

2.2: Identify barriers to communication.

2.3: Describe various forms of communication used in an office.

2.4: Use different forms of written communication.

2.5: Outline the services offered by the post office and courier services.

3.1: Identify sources of job information.

3.2: Prepare a letter of application and a résumé.

3.3: Complete a job application form.

3.4: Explain the role of the Human Resource Department.